Cancellation Policy

Changed your mind, or spotted a mistake in your order? Here is how cancellations work at Brasselo.

Before Your Order Ships

You can cancel a Brasselo order free of charge at any point before it ships, and we will refund you in full to the original payment method. Email support@brasselo.com with your order number and the word CANCEL in the subject line. The sooner you write, the better the chance we catch it.

Once Your Order Has Shipped

Once a parcel is with the courier we can no longer cancel it. At that point the order falls under our return policy: wait for delivery, then contact us within 30 days to arrange a return. Return shipping for a change of mind is at your cost.

Made-to-Order Items

Some fixtures are made to order. If work has already begun on your piece, we will tell you when you write, and explain what can and cannot be undone. We do not charge a restocking fee for cancelling a made-to-order item that has not yet been started.

Changing an Order Instead of Cancelling

If you only need to change the shipping address, swap a variant, or correct a quantity, say so in your email rather than cancelling. We can usually amend an order before it ships without you losing your place in the queue.

Cancellations by Us

We may cancel an order if the item is out of stock, if we cannot verify payment or the delivery address, or if we suspect fraud. If we cancel, we refund you in full and email you to explain why.

Refund Timing

Cancellation refunds are issued to the original payment method. Card refunds usually appear within 1 to 3 business days of processing, though your bank may take longer.