Refund policy

We want you to be satisfied with your Brasselo fixture. If you are not, you have 30 days from the date you receive your order to request a return.

Eligibility

To be eligible for a return, the item must be unused, uninstalled, in its original condition and original packaging, with no signs of wear, water contact, or installation. Fixtures that have been fitted to plumbing cannot be returned.

How to Start a Return

Email support@brasselo.com with your order number and the reason for the return. Do not ship anything back before contacting us. Returns sent without prior authorisation cannot be processed. We will reply with the return address and instructions.

Inspection and Refund

Once your return arrives, we inspect it. If it meets the conditions above, we issue a refund to the original payment method. Card refunds typically appear on your statement within 1 to 3 business days after we process them, though your bank may take longer.

Return Shipping Costs

If the return is because the item arrived damaged, faulty, or was not what you ordered, we cover return shipping. If you are returning for any other reason, including change of mind, return shipping is at your cost, and the original outbound shipping cost is not refunded.

Damaged or Incorrect Items

Inspect your parcel on arrival. If a fixture is damaged in transit or the wrong item was sent, email us within 14 days of delivery with your order number and clear photographs of the item and the outer packaging. We will arrange a replacement or a full refund at no cost to you.

What Cannot Be Returned

Items requested for return more than 30 days after delivery.
Items that have been installed, used, or connected to plumbing.
Items returned without original packaging, or damaged in return transit due to inadequate packing.
Items returned without prior authorisation from us.