Shipping

Thank you for shopping with Brasselo. The terms below make up our shipping policy. Every fixture is handmade, so please read the processing times carefully.

Order Processing Time

Orders are processed within 1-2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.

Because each piece is handcrafted from solid brass, some items are made to order. Standard lead time is up to 2 weeks, extending to 2-3 weeks in periods of high demand. If there is a significant delay on your order, we will contact you by email.

Shipping Rates and Delivery Estimates

We offer free worldwide shipping on every order, sent with a tracked express courier.

United States: 3-5 business days
Canada: 4-7 business days
United Kingdom and Europe: 3-7 business days
Rest of world: up to 14 business days

Transit time begins once your order ships, not when it is placed. Total time to your door is processing time plus transit time. Estimates are not guarantees; customs processing, courier backlogs and weather can cause delays outside our control.

Shipment Confirmation and Tracking

You will receive a shipment confirmation email containing your tracking number as soon as your order leaves us. Tracking usually becomes active within 24 hours. If your tracking has not updated after 48 hours, contact us and we will chase the courier.

Customs, Duties and Import Taxes

Brasselo is not responsible for customs duties, import taxes, or brokerage fees applied by your destination country. These charges are set by your local authorities and are the responsibility of the recipient. We declare all shipments accurately and at full value.

Damaged or Lost Shipments

Inspect your parcel on arrival. If a fixture arrives damaged, email us within 14 days of delivery with your order number and clear photographs of the item and the outer packaging. We will arrange a replacement or refund. If tracking shows delivered but you have not received your parcel, contact us within 14 days and we will open an investigation with the courier.

Incorrect Addresses

Please check your shipping address carefully at checkout. We can amend an address before an order ships. Once shipped, address changes are at the courier's discretion and may incur a fee. Parcels returned to us due to an incorrect address will be reshipped at the customer's cost.